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Setting up Dell PowerEdge Diagnostics
Dell PowerEdge Diagnostics Version 2.7 User's Guide
Before You Begin
Things to Remember
Setup and Diagnostic Requirements
Setting Up Diagnostics
This section describes the process for setting up Dell PowerEdge Diagnostics.
Before You Begin
- Read the setup requirements and ensure that your system meets or exceeds the minimum requirements.
- Read the PowerEdge Diagnostics readme file provided with this application. The readme contains the latest information about PowerEdge Diagnostics in addition to information about known issues.
Things to Remember
- PowerEdge Diagnostics is engineered to diagnose hardware problems on individual systems. PowerEdge Diagnostics does not address problems that arise at the network level, unless the problem resides with a NIC on a single system.
- The hard drive diagnostics are designed to run as low-priority background tasks to limit their effect on other hard drive I/O activity. Because of their low priority, it is recommended that you limit drive activity while running the hard drive diagnostics. The diagnostics may run slowly or even stop while other hard drive I/O activity is running simultaneously. The diagnostics resume when the hard drive I/O activity has decreased.
- PowerEdge Diagnostics runs concurrently with all other applications running on the system under test. When you run these diagnostics, the additional system load is significant and will impact the performance of your system and all running applications. If you are running critical applications that require rapid response or that consume significant system resources, take appropriate precautions before running these diagnostics. Close all nonessential applications and only run the diagnostics during nonpeak hours of system use.
- Running PowerEdge Diagnostics simultaneously with the Dell OpenManage Server Administrator Diagnostic Service is not supported.
Setup and Diagnostic Requirements
The PowerEdge Diagnostics must be set up on each managed system to run diagnostics locally.
Managed System Requirements
- Your system must have a supported operating system installed. See "Supported Operating Systems."
- You must install Dell-qualified device drivers and firmware to run diagnostics on RAID controllers, RAID-attached hard drives, tape drives, tape autoloaders, and tape libraries. See the documentation that accompanied your device for more information, or access the latest drivers and firmware from the Dell Support website at support.dell.com. A list of the latest drivers and firmware versions for RAID Controllers can be found in the section "Diagnostic Dependencies for Supported RAID Controllers."
Diagnostic Requirements
- You must be logged in with Administrator privileges to run PowerEdge Diagnostics.
- Table 2-1 lists the devices and the dependencies that are required for each operating system to run the Diagnostic Service. If these device dependencies are not installed, the Diagnostic Service exhibits the default behavior described in the table.
Table 2-1. Device Dependencies
Device
|
Operating System
|
Dependency
|
Default Behavior
|
Intel® NIC
| Microsoft® Windows®
| Intel PROSet Utility for Microsoft Device Manager or Intel PROSet management agent. You can access the Intel PROSet Utility for Microsoft Device Manager from either the Dell PowerEdge Service and Diagnostic Utilities CD or from the Dell Support website at support.dell.com.
| Intel vendor network tests are not available.
|
Broadcom NIC
| Red Hat® Enterprise Linux and SUSE® Linux Enterprise Server
|
| Broadcom vendor network tests are not available.
|
NOTE: For systems that have a PCIe Intel Network Interface Controller (NIC), Intel PROSet Utility for Microsoft Device Manager is required for the Intel network adapter diagnostics in Microsoft Windows. If you have a PCI-X Intel NIC, you may install either the Intel PROSet for Microsoft Device Manager or the Intel PROSet management agent to enable Intel network adapter diagnostics. If you have any other Dell-supported Intel NIC, you should install the Intel PROSet management agent. If these requirements are not met, the Intel vendor tests will not be available (only the default network diagnostics are available).
|
Adaptec RAID Controllers on PowerEdge SC systems
| Microsoft Windows
| RAID Storage Manager (RSM) version 1.0 or later
| The diagnostic tests for the PERC320/DC RAID controller, hard drives attached to the PERC320/DC RAID controller, and hard drives attached to the SCSI39320 may not function properly or may not be available.
|
Adaptec RAID Controllers on all other PowerEdge systems
| Microsoft Windows
| Dell OpenManage Array Manager version 3.6 or later or the Storage Management Service version 1.0 or later.
| The diagnostic tests for hard drives attached to the Adaptec RAID controller may not function properly or may not be available.
|
DRAC 4
| Microsoft Windows, SUSE Linux Enterprise Server, and Red Hat Enterprise Linux
| Remote Access Controller component on Windows, Remote Access Core component on Linux
| All tests will fail with an internal warning indicating that the drivers and services are not installed.
|
Dual In-line Memory Modules (DIMMs)
| Red Hat Enterprise Linux and SUSE Linux Enterprise Server
| Either Dell OpenManage systems management software or the Open Intelligent Platform Management Interface (OpenIPMI) driver. You can download the OpenIPMI driver component from the Dell Support website at support.dell.com.
| If both the Dell OpenManage systems management software and the OpenIPMI driver are not available, the Memory Pattern Test will fail with a warning message stating that the Hardware Application Programming Interface is either not installed or has not started.
|
DRAC 5
| Red Hat Enterprise Linux and SUSE Linux Enterprise Server
| Open Intelligent Platform Management Interface (OpenIPMI) driver. You can download the OpenIPMI driver component from the Dell Support website at support.dell.com.
| The DRAC 5 hardware will not be detected and the diagnostic tests will not be available.
|
|
NOTE: Memory diagnostics are not supported on the following PowerEdge systems as they do not support IPMI: SC420, SC430, SC440, SC1420, and SC1430. |
|
NOTE: If Dell OpenManage Server Administrator is not installed, Memory diagnostics are not supported and the status of the Memory device will not be displayed on the following PowerEdge models: PE600, PE650, PE1600, PE1650, PE1655MC, PE2600, PE2650,PE4600, PE6600, PE6650, PE700, PE750, and PE1750. |
Setting Up Diagnostics
The files required to run PowerEdge Diagnostics for Microsoft Windows and Linux operating systems are available at the Dell Support website at support.dell.com and on the Dell PowerEdge Service and Diagnostic Utilities CD.
|
NOTE: Ensure that you accept the End-User License Agreement (EULA) while installing PowerEdge Diagnostics. |
|
NOTE: Installation of Dell PowerEdge Diagnostics requires a minimum free space of 40 MB on your system drive (C: on Windows or /opt on Linux). |
Installing PowerEdge Diagnostics on Microsoft Windows
The following steps show how to install PowerEdge Diagnostics on systems running supported Microsoft Windows operating systems.
- Double-click the .exe file to start the installer.
- The Welcome to the Dell PowerEdge Diagnostics 2.7 Wizard screen opens.
- Click Next.
- The Software License Agreement is displayed.
- Click I Agree to accept the terms of the agreement.
- To accept the default directory path to install PowerEdge Diagnostics, click Install.
Otherwise, click Browse and navigate to the directory where you want to install PowerEdge Diagnostics, and then click Install.
- Click Finish to exit the PowerEdge Diagnostics installation.
- To launch PowerEdge Diagnostics, click the Start button. Point to Programs® PowerEdge
Diagnostics 2.7 and select PowerEdge Diagnostics GUI to run in GUI mode or select PowerEdge
Diagnostics CLI to run in CLI mode.
|
NOTE: The option to run PowerEdge Diagnostics from the Start-up menu will only be available to the Administrator who installed the application. All other Administrators will need to use the StartDiags shortcut inside the installation folder to run the application. |
|
NOTE: To uninstall PowerEdge Diagnostics 2.7, select Start® Programs® PowerEdge Diagnostics 2.7® Uninstall. |
|
NOTE: Uninstallation of Dell PowerEdge Diagnostics requires a minimum free space of 40 KB on your system drive. |
To run the application in CLI mode while using either Microsoft Windows and Linux, run the pediags program from <ExtractDir>/oldiags/bin, which should be the current working directory. Always run the pediags program from <ExtractDir>/oldiags/bin. Do not install and run the pediags program from a network-mapped drive. Some network-diagnostic tests disconnect the network and this can cause the pediags program to perform inconsistently.
Installing PowerEdge Diagnostics on Linux
The following steps show how to install PowerEdge Diagnostics on systems running supported Linux operating systems.
- Extract the tar.gz file to a specified location. The extracted files contain an install script (install.sh)
and the required installation packages.
- Run install.sh to install these packages.
- The Software License Agreement is displayed.
- Enter Y to accept the terms of the agreement.
- All of the files needed to run the application are extracted to the default install directory,
/opt/dell/pediags.
- In the pediags directory, run startDiags.sh to launch the application.
|
NOTE: This application should not be extracted and then copied to another directory to run. Running the application on a read-only file system is also not supported. |
PowerEdge Diagnostics requires that the compat-libstdc++ package be present in order to function. If your Linux operating system does not have this package, the PowerEdge Diagnostics installation will fail. If you are running a supported Red Hat Enterprise Linux operating system, you can find the compat-libstdc++ RPM package on one of the Red Hat Enterprise Linux operating system CDs.
|
NOTE: To uninstall the application, run uninstall.sh. This file is located in the install directory. |
The PowerEdge Diagnostics GUI, which is a 32-bit application, does not function on Red Hat Enterprise Linux for Intel EM64T (RHEL EM64T) systems if Compatibility Arch Support packages are missing.
Your RHEL EM64T system may display the following message when you try launching PowerEdge Diagnostics:
Compatibility Arch Support package(s) [gtk, pango, and redhat-artwork] is not installed on this system. For details on installing the package(s) please refer to the README file.
To resolve the issue, perform the following actions:
- Run the Red Hat Package Management Utility (redhat-config-packages).
- Select the Compatibility Arch support check box in the Package Management window and click
Details. A new window, Compatibility Arch Support Details, is displayed.
- Select gtk, pango, and redhat-artwork packages for installation and click Close.
- Click the Update button in the Package Management window.
|
NOTE: For Red Hat Enterprise Linux (version 3), ensure that update 4 is running before you install the Compatibility Arch Support packages. You cannot upgrade to update 4 from update 2 with Compatibility Arch Support package(s) [gtk, pango, and redhat-artwork] already installed. |
|
NOTE: Running multiple instances of PowerEdge Diagnostics is not supported. |
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